FAQ page

Frequently Asked Questions
Last updated: [10-26-2025]

📦 Where do you ship from?

We ship products from multiple U.S. and international warehouses depending on availability.
This allows us to offer more selection and faster delivery.

🚚 How long is shipping?

Shipping typically takes:

Location Estimated Delivery
United States 7–15 business days
Processing time 1–3 business days

You will receive a tracking number once your order ships.

🔍 How can I track my order?

You can track your order anytime on our Track Order page using your tracking number.

If you need help, email us:
📩 Pakmann1989@gmail.com

🃏 Are the trading cards authentic?

Yes ✅
All Pokémon and Yu-Gi-Oh! products are 100% authentic from verified suppliers.

♻️ Can I return an item?

Yes, we offer 30-day returns on most products.
Collectibles must remain unopened to be eligible.
See our full Refund & Return Policy page for details.

🛑 My tracking says “delivered” but I didn’t receive it?

If tracking shows delivered, please:

  1. Check your mailbox and around your property

  2. Check with neighbors or building manager

  3. Contact the shipping carrier

Still missing? Email us and we will assist.

❌ Can I cancel an order?

Orders can only be canceled within 12 hours of purchase, before shipment begins.

💳 What payment methods do you accept?

We accept all major cards, Apple Pay, Google Pay, PayPal, and Shop Pay.

💬 How do I contact support?

Email us anytime:
📩 Pakmann1989@gmail.com

We usually respond within 24 hours ✨